Station counter is operational 24/7 to service car rental pickups and returns.

Minimum rental age - 21 years. Maximum rental age - 65 years. There is no young drivers surcharge. 10 percent of insurance claim is to be borne by renters aged below 25 years at the time of accident if the driver is at fault.

It is not permitted to cross the UAE border. Please be advised that it is not permitted to take 4 x 4s off road.

Damage Waiver with Theft Protection (CDW) reduces the excess in the event of damage or theft of the vehicle when no responsible third party is identified. CDW is optional and if not included in the reservation, is available for purchased at the counter. The applicable excess amounts are: 1200 AED: Mini, Economy, Compact, Intermediate, Standard 1500 AED: Fullsize Sedan, Standard SUV 2000 AED: Fullsize SUV, fullsize All-Terrain, Premium Special 2500 AED: Premium, Premium Elite Coupe, 4000 AED: Luxury Special, SUV and Premium Elite Crossover The excess will be charged every time a vehicle is damaged, lost or stolen. Customers are required to provide an official police report (in case of Damage), or an official police report and the original car key (provided at the time of rental) in case of Theft. Failure to provide an official police report (with the original car key in case of Theft) voids the CDW and the renter is liable for the full amount of damage caused, or the value of the vehicle in case of theft. CDW does not cover damages to tires, windshields, or the underbody of the vehicle during the rental unless it is part of an accident with an official police report. CDW does not cover damages whereby no third party is involved. CDW is not insurance.

Damage Waiver does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the UAE without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner.

Yes delivery and collection service applicable at the cost Aed 50/- within city limit and AED 150/- outside city limits.This service has to be pre booked 24hours in advance via email at reservationsncr@national-ae.com

One-ways are permitted within UAE only. A drop charge may apply for some one-way rentals. This charge is quoted at the time of reservation.

The cost of the rental includes Time and Distance, Unlimited Kilometers, Collision Damage Waiver, Theft Protection, Third Party Liability, VMD Vehicle Monitoring Device fee and Airport parking surcharges.

Vehicle will be supplied with a full tank of fuel and should be returned in the same condition. Should be the rental vehicle be returned with less than a full tank of fuel a refueling fee based on the market rate of fuel and an additional 25 percent service fee of the refuel will apply.

At this time, customers cannot earn or redeem Enterprise Plus points at this location. At this time, customers cannot earn Emerald Club credits or redeem free days at this location.

If selected and paid for, PAI Personal Accident Insurance provides Renter and Renters passengers with Accidental Death, Accident Medical Expenses and Ambulance Expense benefits. A daily premium of 10.00 AED for all groups applies.

All major credit cards are accepted – Amex, MasterCard, Visa. Traveller cheques are accepted.. Vouchers are accepted. Cash payments are accepted but only at the time of rental return and with a supporting credit card. A credit card is always required for deposits, and the deposit is held on the card until the vehicle is returned. The deposit required is 3,000.00 AED and is taken to cover any excess or refueling charges that may occur. Credit cards must be valid for a minimum of six months from the time that they are presented at the counter.

Roadside assistance is provided by the rental location on behalf of Enterprise. Roadside assistance is available 24-7 by calling the number displayed in the rental car windscreen sticker. This service is free of charge. Roadside Assistance includes mechanical assistance, towing, replacement car, lockouts, lost keys and pickups. This protection is subject to the terms and conditions of your rental contract and applicable laws. Roadside Assistance service does not cover breakdowns outside of the United Arab Emirates.

Any valid driving license acceptable apart from those with endorsements and penalties. Drivers must be in possession of a valid driver's license held for at least 1 year. Visitors from UK, USA, France, Japan, Belgium, Holland, Switzerland, Denmark, Germany, Italy, Sweden, Austria, Ireland, Spain, Norway, Canada, Poland, Korea, Finland, South Africa, Australia, New Zealand, Romania, Korea, Turkey, Hong long, Singapore, China Hungary, Latvian, Lithuania, Portugal, Luxembourg, Slovakia, Greece, KSA, Kuwait, Bahrain, Oman and Qatar are allowed to drive in the UAE with their local valid driving license. An international driving permit is required for visitors from any other country. UAE Driving License is required for renters holding UAE Residence Visa. Any visitors on a work visa must ensure that they have the required residence visa and meet the previous requirement before they will be able to rent. For Abu Dhabi Airport: Upon arrival, all customers will be met in the arrivals hall by a uniformed member of staff holding a branded board clearly displaying the customer's name. If the customer is unable to find the member of staff they can phone our 24-hour mobile number: 00971 50458 0537. Customers presenting a fully valid driving license (original and photocopy), their passport and a valid credit card will be able to complete their full rental check out in the airport parking area. Alternatively, or if no photocopy of the driving license is available the customer can be driven to their destination or the Enterprise office whereby appropriate copies can be made. Please note Abu Dhabi Airport is an off-airport location serviced by the downtown location and a flight number is mandatory for the meet and greet service to be provided and a credit card needs to be entered at the time of booking to guarantee the reservation.

Please proceed to level 1 parking in the arrivals area once clearing baggage claim.

Third Party Liability Coverage limits are AED 3,500,000 in respect of Third Party property damage and unlimited for Third Party Bodily Injury.