Additional Driver
An Additional Driver Fee (ADR) of EUR 9.00 per day (maximum EUR 90.00 per rental) will apply per additional driver registered on the rental agreement. All fees quoted include VAT and local surcharges. Full rental conditions apply for all additional drivers.
After Hours Service
For out of office returns, please park the vehicle in the Best-In-Parking Garage with the entrance next to our rental office. leave the vehicle documents in the vehicle, lock the vehicle, and drop the car keys in the drop box next to rental location. Please note fees are applicable in case of missing car documents and/or keys.
Age Requirements
The minimum age for car groups Mini, Economy, Compact and Intermediate is 21 years of age . Car groups Standard or higher are only available for renters aged 25 years old and above. On Completion of the reservation, it is recommended to carefully check the local terms and conditions. A Young Driver Surcharge (YRT) of EUR 9.00 per day (maximum EUR 90.00 per rental) for all drivers aged 21-24 applies. There is no maximum age fee or rule. All fees quoted include VAT and local surcharges.
Cross Border Policy
At the time of the rental, the renter must indicate whether the rental car will be driven from the rental country. Cross-border journeys for the following countries are permitted: Germany, Hungary, Slovakia, Italy, Croatia, Slovenia, Switzerland, Liechtenstein, France, Spain, Portugal, Andorra, Monaco, Luxembourg, Belgium, Netherlands, Denmark, United Kingdom, Ireland, Czech Republic, Norway, Finland, Sweden, and Poland.
Entry and / or transit by rental car is not permitted for the following countries: Bosnia Herzegovina, Bulgaria, Estonia, Macedonia, Romania, Serbia, Montenegro, Russian Federation, Latvia, Lithuania, Belarus, Ukraine, Moldova, Turkey, and Albania.
If the renter travels abroad without informing the company accordingly or enters and / or travels through countries that are not permitted, the renter is fully responsible for financial obligations in the event of accident, damage, theft, traffic offenses, fines, return costs, other fees, etc.
For airport locations, a Cross Border Fee of EUR 24,57 per day (maximum EUR 49,14 per rental) applies to all permitted countries. All fees shown include VAT and airport surcharge. If the total rental charges exceed EUR 150,00, the statutory contract tax of 1% of the total rental charges is due. For city locations, a Cross Border Fee of EUR 21,00 per day (maximum EUR 42,00 per rental) applies to all permitted countries. All fees shown include VAT. If the total rental charges exceed EUR 150,00, the statutory contract tax of 1% of the total rental charges is due.
Damage Waiver
Collision Damage Waiver (CDW) – if included in the rental rate – reduces the renter’s financial responsibility from full replacement value of the car and loss of use to the excess in case of damages to the rented vehicle regardless of fault. CDW does not cover missing items, vandalism, riots or damages caused other than as a result of a collision. Applicable excess for car classes from Mini through Intermediate is EUR 960 per incident/damage. For car classes Standard and higher an excess amount of EUR 1200 per incident/damage applies. On exclusive products the purchase of CDW is highly recommended with a daily rate of EUR 12.00 (including VAT and local surcharges). In the event of an accident, any damage or theft, the driver MUST obtain the relevant police report. If no police report is provided, the driver will be liable for the total cost of the damages up to and including the total cost of the vehicle. A handling fee of EUR 30.00 (including VAT and local surcharges) is applicable per incident/damage. The company is not liable for lost, forgotten items left in the rental vehicle.
Delivery and Collection
Delivery and Collection is available during regular opening hours of the branch, within city limits and/or within a 15 KM radius of a branch, for an additional fee of EUR 30,30 per delivery and/or collection. Deliveries and/or collections outside city limits and/or exceeding a 15 KM radius of a branch will incur a fee of EUR 30,30 plus EUR 1,51 per additional kilometer. All fees quoted include VAT and local surcharges. To arrange a delivery, please contact the nearest rental location.
One Way Drop Policy
One way rentals are available between Vienna and Graz Airports with a drop fee of 28.08 EUR.
One way rentals are available between Innsbruck and Vienna or Graz Airports with a drop fee of 98.28 EUR. All fees quoted include VAT and local surcharges.
Refueling Service
All vehicles are delivered with a full tank of petrol and must be returned in the same condition. If the vehicle is returned with less than a full tank, refueling charge will be pump price plus 15 EUR plus VAT and Airport surcharge ( where applicable ) will apply.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.
Personal Accident Insurance
Personal Accident Insurance (PAI) is an optional coverage available at an additional EUR 3.60 per (including VAT and local surcharges). PAI covers the driver up to EUR 20,000 in case of death and EUR 50,000 in cases of disability.
Forms of Payment
Credit cards (Amex/Visa/MasterCard) in the name of the renter and present at the time of pick up are accepted. Diners Club credit cards are not accepted. Currency loss shall always be borne by the customer. Tour Vouchers in printed paper form and e-vouchers are accepted. Debit cards/ Bankcards and cash payments are not accepted.
Deposits: Upon arrival a deposit for the amount of the rental is placed on the credit card along with a security deposit in the form of an authorization which consists of the car class excess + 200 EUR for incidentals.
Roadside Protection
Basic roadside assistance covers only vehicle technical malfunction, not due to driver negligence of willful misconduct. Roadside Assistance (RAP) allows the customer to waive financial responsibility for chargeable roadside incidents such as flat battery, tire puncture, lockouts, vehicle technical failure, towing and a replacement car. Roadside Assistance (RAP) is available at a cost of EUR 15.00 per day (maximum EUR 150.00 per rental). In cases of loss/damage of vehicle keys and/or license plate number, a minimum replacement fee of EUR 180.00 plus a handling fee of EUR 30.00 will apply. All fees include VAT and local surcharges.
Renter Requirements
All drivers (including renter and additional drivers) must present a full valid driver’s license issued by their native country or place of residence. All drivers/renters must have held their driving license for at least 1 year (12 months). A valid passport and/or ID card is required for further identification. For non-European Union (EU) or non-European driving licenses or those with non-Latin characters, an international driving permit is required and must be presented along with the driving license issued in the home/residence country when picking up the rental vehicle. Digital driving license and/or images of the driver’s license are not accepted. We reserve the right to refuse rental if we believe the renter to be under the influence by the use of narcotics, alcohol, intoxicants, or drugs, used with or without a prescription.
Please note: Local driving licenses issued in the following countries are not recognized as a valid driving license in Austria: Afghanistan, Bolivia, Burundi, Cameroon, China, Costa Rica, El Salvador, Honduras, Indonesia, Kosovo, Libya, Nepal, Nicaragua, Oman, Solomon Islands, Somalia, Sudan, Tanzania, Tonga and Yemen. Renter with such driving licenses cannot rent and drive a rental car in Austria.
Super Collision Damage Waiver
SCDW Super Collision Damage Waiver is optional and offered at the time of rental for an additional daily charge. If renter accepts SCDW, Enterprise waives the renter´s responsibility (excess) for damages to the body of the rental vehicle. Not applicable when due to the driver’s negligence or violation of the applicable laws and / or road regulations of the country the vehicle was driven. The cost for SCDW Super Collision Damage Waiver per day is between 18.00 to 22.00 plus additional VAT and airport surcharge (where applicable) depending on car group.
Any handling of a damage of the vehicle will have a handling fee added on top at a surcharge of EUR 25 plus VAT and Airport surcharge (where applicable).
Supplemental Liability Protection
Third Party Liability coverage which is provided as part of the rental rate covers the renter up to a maximum of EUR 10,000,000.00 for third party bodily injury, death and EUR 10,000,000.00 for third party property damage.
Theft Protection
Theft Protection (TP) is an optional coverage available at an additional EUR 6.00 per day (including VAT and local surcharges), which reduces the renter’s financial responsibility to an excess amount of EUR 2400.00 to 4200.00 (depending on the rented car class) in case of theft/loss of the rented vehicle or parts of it. This excess cannot be waived. TP is not applicable in case the rented vehicle is damaged due to the driver’s negligence or violation of the applicable laws and/or road regulations of the country the vehicle was driven. On exclusive products the purchase of TP is recommended. In the event of an accident, any damage or theft, the driver MUST obtain the relevant police report. If no police report is provided, the driver will be liable for the total cost of the damages up to and including the total cost of the vehicle. A handling fee of EUR 30.00 (including VAT and local surcharges) is applicable per incident/damage. The company is not liable for lost, forgotten items left in the rental vehicle.
Important Branch Information
Please note: For non-European Union (EU) or non-European driving licenses, or those with non-Latin characters, an International Driving Permit is required and must be presented along with the driving license issued in the home/residence country when picking up the rental vehicle. For more information or to apply for your International Driving Permit, please visit https://internationaldrivinglicense.com/.
A valid credit or debit card issued by Amex, Visa or MasterCard is required at the time of pick-up for a security deposit plus any rental charges.
Vienna Airport