Additional Driver
There is an additional charge of 10.00 EUR per day and no maximum fee per each additional authorized driver.
After Hours Service
At Hamburg Airport, please follow the signs for car hire return. When you have reached the 10-lane return area, please use one of the 10 lanes and park the vehicle. The key drop box is located at the front end of the return area. Please use the night safe labelled Alamo, National, Enterprise.
Age Requirements
All drivers must be at least 21 years old. Drivers under the age of 25 may only rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard as well as Cargo Vans and will be subject to an underage driver fee of 20.00 EUR per day. At airport and rail locations the fee is 25 EUR per day. Drivers aged over 25 may rent all vehicles with the exception of Luxury Electric Vehicles where the minimum age is 30.
Cross Border Policy
Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Gibraltar, Great Britain, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Italy, Norway, Portugal, Sweden, Switzerland and Spain. Vehicles can also be driven in Croatia, Southern Italy, the Vatican, San Marino, Poland, Slovakia, Slovenia, the Czech Republic and Hungary with exception of vehicles of the brands Audi, BMW, Mercedes, VW, Land Rover, Jaguar. Luxury Elite Electric Vehicles cannot be rented for cross border travels. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. The following additional charges will apply for all cross border travels: Airport Rail locations 6.24EUR per day. All other locations 5.00EUR per day. Maximum charge is 10 days. Prices include taxes and fees.
Damage Waiver
Damage Waiver (DW) reduces the liability in the event of damage or theft of the vehicle, when no responsible third party is identified. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess on all vehicles.
If purchased or included in the reservation, all Car and SUV categories of the sizes Mini, Economy, Compact, Intermediate, Standard and Small Passenger Vans have a 1050.00 EUR excess, for Fullsize and Premium vehicles, Large Passenger Vans, Large SUVs and Luxury Elite Electric vehicles the excess is 1250.00 EUR. For Small Cargo Vans the excess is 1150.00 EUR and for all other Cargo Vans an excess of 1500.00 EUR applies. Excess will be charged for each separate incident of damage.
Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
Damage Waiver does not cover: braking damage, operational damage, intentional damage, gross negligence but pro-rata according to the level of culpability, if the renter grossly neglected his or her duties according to these Terms and Conditions of Vehicle Rental if such neglect of duties was cause for the damage, and if they intentionally violated their duty to involve the police.
Damage Waiver will be voided if damage is caused by: using the vehicle outside the countries listed on the front of the contract, driving under the influence of narcotics, alcohol or drugs, transporting easily flammable, toxic or otherwise dangerous substances, illegal purposes, car races, driver and vehicle tests, towing other vehicles or towing trailers, use on unpaved roads, racetracks and test courses, in violation of the legally prescribed safety precautions, or for the purpose beyond the predictable and usual use, in particular any careless or reckless use, or intentional damaging of the vehicle.
Debit Card Policy
All major debit cards issued by either Maestro, VPAY, Visa Electron, Visa or Mastercard are accepted. The car categories Fullsize, Premiums, Large Passenger Vans, Large SUVs and Luxury Elite Electric must be paid via credit card.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. This one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, the desired route, and car category.
Exclusive Policy
Total charges include road fund license and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at time of rental. Additional surcharges may apply. Additional protection products may be purchased.
Excess Protection
Excess Protection (EP) is an optional coverage which reduces the applicable Damage Waiver excess amount to zero for all vehicles. If EP is not included in the reservation, it is available for purchase.
Before purchasing EP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. Excess Protection (EP) is not insurance.
Excess Protection Exclusions/Voids
Excess Protection does not cover: braking damage, operational damage, pure breakage damage, intentional damage, gross negligence but pro-rata according to the level of culpability, if renter grossly neglected his or her duties according to these Terms and Conditions of Vehicle Rental if such neglect of duties was cause for the damage, and intentionally violated his or her duty to involve the police. Excess Protection will be voided if damage is caused by: using the vehicle outside the countries listed on the front of the contract, driving under the influence of narcotics, alcohol or drugs, transporting easily flammable, toxic or otherwise dangerous substances, illegal purposes, car races, driver and vehicle tests, towing other vehicles or towing trailers, use on unpaved roads, racetracks and test courses, in violation of the legally prescribed safety precautions, or for the purpose beyond the predictable and usual use, in particular any careless or reckless use, or intentional damaging of the vehicle.
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.
Personal Effects Coverage
Personal Effects Coverage (PEC) is offered for an additional daily charge. PEC provides the renter and renter's passengers with insurance cover for personal effects while they travel.
In summary, the product provides cover for theft, damage or loss of baggage, electronic and mobile devices. In addition, delayed personal baggage and loss of travel documents are also covered. This is a summary only. The purchase of PEC is optional and not required to rent a car.
The coverage provided by PEC may duplicate your existing coverage and you may wish to determine if your personal coverage is adequate.
The PEC insurance coverage cannot exceed 50 days and / or a total amount of 200 EUR charged regardless of the duration of the rental period and is conditional on your compliance with the terms and conditions of the rental agreement and PEC policy.
This product will be available from January 1st, 2023.
View the Insurance Product Information Document
View the Policy Terms and Conditions
Forms of Payment
All major debit and credit cards, issued by either Maestro, VPAY, Visa Electron, Visa, Mastercard or American Express, are accepted. All cards presented must be in the renter's name. Prepaid cards, cash, checks, Diners Club and Discover Card are not accepted.
A security deposit of 250.00 EUR plus the estimated cost of the rental will be taken at the time of rental. If payment is made by credit card, only the estimated cost of rental will be charged and a security deposit will be blocked on the credit card. The car categories Fullsize, Premiums, Large Passenger Vans, Large SUVs and Luxury Elite Electric must be paid via credit card.
Roadside Protection
Roadside Assistance Protection (RAP) includes a 24-hour emergency service including provision of a replacement vehicle in case of lost vehicle key, shipping of the key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside, jump-start assistance, and refueling service up to 5 liters. Roadside assistance is available in almost all European countries. The current list of countries is available at the rental branch at the time of rental. RAP is a flat-rate fee that covers all roadside assistance services. Roadside assistance is also available without payment of this flat-rate fee. It will then be billed according to actual costs incurred for each assistance service rendered. Roadside Assistance Protection is an optional product. Before purchasing RAP it is advised to determine, if a personal coverage is adequate. If RAP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. RAP is not insurance.
Roadside Protection Exclusions/Voids
Roadside Protection does not cover: braking damage, operational damage, pure breakage damage, intentional damage, gross negligence but pro-rata according to the level of culpability, if renter grossly neglected his or her duties according to these Terms and Conditions of Vehicle Rental if such neglect of duties was cause for the damage, and intentionally violated his or her duty to involve the police.
Roadside Protection will be voided if damage is caused by: using the vehicle outside the countries listed on the front of the contract, driving under the influence of narcotics, alcohol or drugs, transporting easily flammable, toxic or otherwise dangerous substances, illegal purposes, car races, driver and vehicle tests, towing other vehicles or towing trailers, use on unpaved roads, racetracks and test courses, in violation of the legally prescribed safety precautions, or for the purpose beyond the predictable and usual use, in particular any careless or reckless use, or intentional damaging of the vehicle.
LTNT - Deposit Policy
A credit card issued by Visa, Mastercard or American Express is mandatory to rent Full Size, Premium vehicles, Large SUVs, Large People Carriers and Luxury Elite Electric vehicles. For all other vehicles a credit or debit card issued by Visa, Mastercard or American Express is accepted. Cash or prepaid cards are not accepted. All cards must be in the renter's name and be physically presented at vehicle pick-up as contactless is not supported. All rentals require a deposit of 250.00 EUR.
LTNT - VRI
A credit card issued by Visa, Mastercard or American Express is mandatory to rent Full Size, Premium vehicles, Large SUVs, Large People Carriers and Luxury Elite Electric vehicles. For all other vehicles a credit or debit card issued by Visa, Mastercard or American Express is accepted. Cash or prepaid cards are not accepted. All cards must be in the renter's name and be physically presented at vehicle pick-up as contactless is not supported. All rentals require a deposit of 250.00 EUR.
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving license (digital licenses are not accepted). If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid identity card or passport. Non-EU licenses are valid for up to 6 months based on the date of the stamp in the renter's passport. After six months, an EU-issued driving license is legally required.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.
Arrival Directions
Follow signs to the Car Rental Centre which is located in Terminal 2 arrivals.
Hamburg Eppendorf