Additional Driver
All additional drivers must meet all rental requirements. Additional drivers can be added at any rental location and at any time during the rental. An additional driver fee of 8.50 EUR incl. VAT (21%) per day applies.
After Hours Service
When returning the rental car outside the opening hours of the rental location you have to park the vehicle on Enterprise assigned parking spaces follow the road signs -Car Rental Return- at Amsterdam Schiphol Airport and lock the vehicle. Accordingly place the key in the drop box located on the Enterprise counter inside the terminal.
Age Requirements
All car groups are available for all renters aged 18 and over with the exception of car groups Full size, Premium and Luxury which are only available to 25 year old renters and above. Maximum Age 80 years.
Cross Border Policy
Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom and the Vatican (Area 1). Any islands are excluded from cross border travels. Travels to Norway and Sweden are only permitted between 1st May and 30th September. On request vehicles may also be driven in Croatia, Czech Republic, Poland, Slovakia and Slovenia (Area 2).
Standard, Fullsize, Premium and Luxury vehicles as well as the brands Audi, BMW, Mercedes and Volkswagen are not permitted to go into Area 2. A surcharge of 5.00 EUR per day will apply for all cross border travels to Area 2. Prior authorization to leave the country with the vehicle is not required except when traveling to countries in Area 2. Driving the vehicle into any unauthorized country without prior authorization is a breach of contract and will require the customer to pay for all recovery expenses.
Damage Waiver
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Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing.
Collision Damage Waiver And Theft Protection (CDWTP) reduces liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate the deductible for the car categories Mini, Economy, Compact, Intermediate and Full-Size is 900 EUR, and for the car categories Premium and Luxury it is 1200 EUR.
This product only covers damages to the body of the vehicle. It does not cover roof, tires, rims, and windows, broken/loss of keys, or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures, etc. is excluded from the damage cover unless a force majeure can be proved.
Before purchasing CDWTP it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDWTP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWTP is not insurance.
Collision Damage Waiver Super Cover
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Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing.
Collision Damage Waiver Super Cover (CDWS) reduces the liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate the deductible for the car categories Mini, Economy, Compact, Intermediate, and Fullsize is reduced to 450 EUR, and for the car categories Premium and Luxury it is reduced to 600 EUR.
This product only covers damages to the body of the vehicle. It does not cover roof, tires, rims, and windows, broken/loss of keys, or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures, etc. is excluded from the damage cover unless a force majeure can be proved.
Before purchasing CDWS it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDWS is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWS is not insurance.
Collision Damage Waiver Top Cover
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Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing.
Collision Damage Waiver Top Cover (CDWT) reduces the liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate the deductible for all car categories is reduced to 0 EUR.
This product only covers damages to the body of the vehicle. It does not cover roof, tires, rims, and windows, broken/loss of keys, or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures, etc. is excluded from the damage cover unless a force majeure can be proved.
Before purchasing CDWT it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDWT is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWT is not insurance.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location, and pick-up date. For all one-way rentals (domestic or international) authorization must be obtained either prior to arrival or at the rental counter. If the hirer returns the vehicle one way without authorization or returns the vehicle to any other location than the return location reflected on their rental agreement, an additional repatriation fee will be charged.
Domestic one-way drop-offs are available between Alamo/Enterprise/National rental branches in the Netherlands.
International one-way drop-offs are possible at selected Airports and Railway Station branches in Belgium, Denmark, France, Germany, and Luxembourg only.
Exclusive Policy
Third party liability -slp-,unlimited kilometers, roadside assistance with exception for rentals over 28 days -100 km per day applies-. Exclusive rates apply for source markets USA, rest of world and other source markets based on individual agreement with contract partner.
Refueling Service
All vehicles are supplied with a full tank. As a customer you have a choice of how you pay for fuel:
Option 1 - We Refill
This option allows the renter to pay Enterprise/Alamo/National at the end of the rental for gas used but not replaced. Price per litre is 3.57 EUR incl. VAT (21%).
Option 2 - You Refill
This option allows the renter to return the vehicle with a full tank to avoid extra fuel charges.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.
Miscellaneous Policy
All-season tires are available to purchase at time of pick-up on a limited number of car categories between 1 November and 31 March for a daily charge of 21,00 Euro and maximum 210,00 Euro per rental. In cases of loss or damage a replacement fee of 3500,00 Euro applies. If travelling cross border all-season tires may be a legal requirement. Please check with the rental branch at time of rental.
Forms of Payment
All major credit cards issued by either American Express, Mastercard, Diners Club or VISA are accepted. Debit cards, prepaid cards, cash payments, travelers cheques and euro cheques are not accepted. A security deposit plus the estimated cost of the rental will be taken as an authorization at pickup, or in the case of pre-paid reservations, a security deposit plus the total amount of ancillaries purchased at the counter.
The deposit amounts based on vehicle category and protection products selected/included are listed below:
Mini, Economy, Compact, Intermediate and Standard vehicles:
No Damage Waiver included or selected – rental amount plus 600 EUR security deposit
Collision Damage Waiver (CDWTP) – rental amount plus 400 EUR security deposit
Collision Damage Waiver Super Cover (SCDWS) – rental amount plus 400 EUR security deposit
Collision Damage Waiver Top Cover (SCDWTPT) – rental amount plus 200 EUR security deposit
Full Size vehicles:
No Damage Waiver included or selected – rental amount plus 1200 EUR security deposit
Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (SCDWS) or Collision Damage Waiver Top Cover (SCDWTPT) – rental amount plus 600 EUR security deposit
Premium and Luxury Vehicles:
No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (SCDWS) or Collision Damage Waiver Top Cover (SCDWTPT) – rental amount plus 1200 EUR security deposit
These amounts will be held on the credit card until the vehicle is returned and the final rental charge is debited. Any charges for damages, fines, taxes, penalties and the related administration fees accrued during the rental period will also be debited from the credit card after the return of the vehicle.
Roadside Protection
Enterprise provides 24/7 Breakdown and Assistance Service to the customer. This service is handled by ANWB Roadside Assistance. Further information specific to the Roadside Assistance, including the 24/7 assistance telephone number, will be provided at the time of rental. Roadside assistance is provided with the rental free of charge in case of mechanical breakdown, not due to driver negligence of willful misconduct.
Enterprise Rent-A-Car Roadside Assistance PLUS protection option:
Roadside Assistance PLUS offers an additional cover for the call out costs* related to breakdowns caused by driver’s fault; flat tire, battery, lost keys or keys locked in the vehicle, out of fuel, refueling wrong type of fuel or tire exchange*.
*Excludes the eventual cost to repair the vehicle and of any travel cost to change the vehicle.
In order to benefit from this cover, Renter must make contact with the dedicated Breakdown and Assistance Service immediately after the occurrence of the incident. If the Renter does not contact the Breakdown and Assistance Service and if Renter initiates steps or make any disbursements without the prior consent, the Roadside Assistance PLUS coverage does not apply.
A basic break down service is included in your rental to cover call outs for mechanical faults and accidents.
Roadside Assistance PLUS fee: EUR 5.00/day excluding VAT
Renter Requirements
All drivers (including additional drivers) must hold and produce a driving license valid in the country where the rental takes place. The driving license must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental. In addition to the normal driving license, an international driving license is also mandatory if the driving license is written in a language different to the one of the renting country and/or in characters that cannot be read in the renting country or if the driving license is otherwise not valid in the European Union. An International driving license is valid only if accompanied by the normal driving license. Also a valid identity card or passport must be presented at time of rental. Note: Drivers license, valid identity card or passport and credit card needs to be in renters name (main driver).
Roadside Assistance PLUS
Enterprise provides 24/7 Breakdown and Assistance Service to the customer. This service is handled by ANWB Roadside Assistance. Further information specific to the Roadside Assistance, including the 24/7 assistance telephone number, will be provided at the time of rental. Roadside assistance is provided with the rental free of charge in case of mechanical breakdown, not due to driver negligence of willful misconduct.
Enterprise Rent-A-Car Roadside Assistance PLUS protection option:
Roadside Assistance PLUS offers an additional cover for the call out costs* related to breakdowns caused by drivers fault; flat tire, battery, lost keys or keys locked in the vehicle, out of fuel, refueling wrong type of fuel or tire exchange*.
*Excludes the eventual cost to repair the vehicle and any travel cost to change the vehicle.
In order to benefit from this cover, Renter must make contact with the dedicated Breakdown and Assistance Service immediately after the occurrence of the incident. If the Renter does not contact the Breakdown and Assistance Service and if Renter initiates steps or make any disbursements without the prior consent, the Roadside Assistance PLUS coverage does not apply.
A basic break down service is included in your rental to cover call outs for mechanical faults and accidents.
Roadside Assistance PLUS fee: EUR 6.50/day including VAT.
Arrival Directions
Serviced by Enterprise Rent A Car.
The Enterprise rental counter is located in the terminal building, Schiphol Plaza.
Theft Protection
Theft Protection (TP). If chosen and indicated in the rental agreement or if included in the rate, this facility limits the financial liability in the event of the vehicle being stolen, except where incurred through negligence and/or breach of contract. A Non-Waivable Charge applies. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which TP has been taken out. The amount of Non-Waivable charge is EUR 900.00 for all car categories.
Third Party Liability
All the vehicles in the enterprise fleet are insured against bodily injury and property damage that you might inflict on a third party as a result of an accident involving the vehicle. The amounts for such liability cover are available on request. In particular, you must comply with the rule concerning permitted destinations, as set out in the - General Car Rental conditions of Enterprise Rent - A - Car NL - in order to have the full benefit of the insurance provisions.
Tire and Windshield Protection
Arrange Online and Save Money and Time
Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing.
Tires and Windshield Protection (TWP) reduces the liability in the event of damage to tires or windshields when no responsible third party is identified. If purchased or included in the rate the deductible for all car categories is 0 EUR.
Before purchasing TWP it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If TWP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. TWP is not insurance.
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