Additional Driver
Each additional driver will incur an additional driver fee of $5 NZD plus GST per day, capped at a max of 5 days. Additional drivers must be present at pick up and provide their driver's license. Additional drivers must meet all age and driver's license requirements.
After Hours Service
After Hours Service Pickups: After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre booked reservation where a flight number is provided in the case the flight is delayed.
After Hours Service Drops: Park in the designated Enterprise parking bay and place the keys in the after hours drop box at the Enterprise counter in the Terminal. There is a key drop box located at the counter.
Age Requirements
Minimum driver age is 21 years old. There is no maximum age, however drivers under 25 years old will only be able to reduce their damage liability to 340.00 NZD (excluding GST).
A young driver surcharge of 13.00 NZD per day, which excludes GST, applies to all Drivers aged between 21-24 years old.
Drivers between 21-24 years of age are restricted to vehicle classes Economy, Compact, Intermediate, and Standard only.
All drivers must have held their license for a minimum of one year. If any driver is on a probationary license there is an additional Probationary License Fee of 20.00 NZD per day, which excludes GST.
Cross Border Policy
Vehicles cannot be driven in any other country. Ferry crossings with the vehicle are permitted. Customers are required to inform the rental branch about any cross-border travel at least 3 days in advance. Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge. Parts of New Zealand are not suitable for access by rental vehicles. If the renter takes the Vehicle to any of the following areas, their Liability for any loss or damage may increase and any optional protection product selected such as Loss or Collision Damage Waiver will be voided: Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), Te Paki Stream Bed, the road to Macetown in the Queenstown Area, the coast road to Russell (Northland), or any unformed road, track, or thoroughfare, including beaches and gravel roads that are not officially designated a road.
Damage Waiver
Collision Damage Waiver (CDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If CDW is not included in the reservation, it is available for purchase.
The excess/deductible can be reduced to 900 NZD (GST inclusive) for the car categories Economy, Compact, Intermediate, Standard, and Full Size. For any SUVs, Pick-ups, Vans, and any Premium vehicles, the deductible is reduced to 1100 NZD (GST inclusive). All electric vehicles have a reduced excess/deductible of 1300 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen.
Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. CDW is not insurance.
One Way Drop Policy
One way drop fees apply for all valid one-way rentals in New Zealand.
In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Alamo Rent-a-Car NZ reserves the right to charge a relocation fee based on the KM distance table below.
From 01 KMS - To 50 KMS - Charges excluding GST NZD 46.00
From 51 KMS - To 250 KMS - Charges excluding GST NZD 287.50
From 251 KMS - To 500 KMS - Charges excluding GST NZD 575.00
From 501 KMS - To 750 KMS - Charges excluding GST NZD 920.00
From 751 KMS+ - Charges excluding GST NZD 1,500.00 (max charge)
Exclusive Policy
All rental rates displayed include Damage Liability only. Any optional items elected at the time of collection are subject to GST.
Unlimited KM applies. Future limited KM restrictions will apply in some locations and or car classes. Please check with rental branch.
Refueling Service
The car will be supplied with a full tank of fuel. Customers must return the car with a full tank or refueling charges at the listed rate plus a 12.5% fee will apply.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.
Forms of Payment
A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorization is NZD 200.00.
A credit card fee of 2.5% applies and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges.
Union Pay Cards:
Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.
Renter Requirements
We accept current New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid driver's licence must be held for a minimum of 12 months.
We accept digital mobile driver's licenses (mDL) only from territories within Australia (as long as the phone app is built in compliance with the ISO/IEC 18013-5 international standard). For all other countries, we will require a physical valid driver's license.
Super Collision Damage Waiver
Super Collision Damage Waiver (SCDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If SCDW is not included in the reservation, it is available for purchase.
The excess/deductible can be reduced to 0 NZD for all vehicle categories except all electric vehicles and passenger vans. For those vehicles the excess/deductible will be reduced to 650 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen.
Before purchasing SCDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If SCDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. SCDW is not insurance.
Arrival Directions
Your rental will be serviced by Enterprise. Upon arrival please be on the lookout for the Enterprise counter located in the Arrivals hall of the airport terminal. Your rental will be serviced there. The car rental counter is located in the Arrivals hall of the Queenstown Airport Terminal opposite to luggage belt 1.
Supplemental Liability Protection
In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.
